Frequently Asked Questions (FAQs)

Q: Are discounts available for multiple siblings enrolling in the program?

A: Yes, we offer a sibling discount! Families enrolling more than one child can receive a 10% discount on the monthly tuition for each additional sibling. This makes it easier for families to support multiple learners in our program.

Q: Can I receive progress reports for more than one child?

A: Yes, you can! We provide individual progress reports for each student enrolled in the program. You’ll receive detailed feedback on their performance, areas of improvement, and recommendations for further learning, ensuring you stay informed about each child’s progress.

Q: How do I contact customer support if I have questions?
A: You can reach our customer support team via email or through the contact form on our website. We aim to respond to all inquiries within 24 hours to assist you with any questions or concerns.

Q: What tools or platforms do you use for online lessons?

A: Our online lessons are conducted using a secure video conferencing platform that is user-friendly and designed for interactive learning. Detailed instructions will be provided upon enrolment to ensure a smooth experience.

Q: What happens if my child is struggling with the material?
A: If a student is having difficulty, our tutors will provide additional support and resources tailored to their needs. We also encourage open communication with parents, so we can address any concerns and adjust the learning plan as necessary.

Q: Can I change my child’s group if they need a different level?

A: Teachers can suggest grouping changes if needed by submitting a request form, which will be reviewed.

Q: Are there any additional costs?

A: No, there are no hidden fees! The monthly fee covers all lessons, materials, and progress reports.

Q: How do you ensure the quality of your tutors?

A: All our tutors are native English speakers who undergo a rigorous selection process, including background checks and training in our teaching methodologies. We also continuously monitor their performance through student feedback and regular evaluations to maintain high teaching standards.